I am benny fluman, the CEO of match b2b. Nice meeting you
I want to share with you the 6 Top Customer Experience Trends for 2021 [From Real CEOs].
Here are the most crucial customer experience trends to be aware of to beat your competition in 2021 (and beyond).
1. Finding a balance between humanity and automation.
2. An increasing presence of bots in digital customer experience.
3. Customers expect hyper-personalized experiences.
4. Consumers highly value transparency.
5. Data protection is crucial.
6. The hype around AI is growing, not fading.
I wish your customers to admire you for following the customer experience you have given them.